TERMS OF SALES
Article 1 – Application scope and modification of the terms of sales: These terms of sales apply to all the orders placed on www.musher-antiglisse.com from 24 October 2016.
Article 2 – Product availability: Our products are available as long as they are visible on the website.
Article 3 – Order validation and electronic signature (law of 13 March 2000 on electronic signatures):
Every purchase order signed by the customer by “double clicking” acts as an irrevocable acceptance that can be disputed only in the limits planned in these terms of sales. “Double clicking” along with the authentification procedure and non-repudiation and the protection to the integrity of the messages constitute an electronic signature. This electronic signature has the same legal value than an manuscript signature. Every order confirmed, paid, in preparation or shipped cannot be cancelled.
Article 4 – Payment modalities:
The order will only be processed from the reception of the payment.
– By Credit Card via the Société Générale (PayBox)
– Par Credit card via PayPal (Secured Banking System)
Articles 5 – The products: All our products are new and packaged. The photos and illustrations are not contractual. The customer is the only responsible party for knowing the chaining modalities of its vehicle prescribed by its manufacturer. We are not responsible for an improper assembly or a misuse of the products not compliant with the mounting guide. The customer is the only party responsible for the use and the maintenance of the product. Sebeltech/Musher will not take responsibility for personal or material damages caused by the products, that could come from a malfunctioning or a misuse.
Article 6 – Price : All our prices are VAT included. All our prices can be modified at any time according to the available stock.
Article 7 – Shipping, delivery time and shipping fees:
– The products are delivered to the delivery address indicated during the order process and according to the shipping method chosen. Delivery times are given on an indicative basis and not guaranteed. In case of a wrong address and/or a return of the parcel, new shipping fees will be billed, identical to the first shipping fees
– Shipping fees include delivery fees, packaging fees and manutention.
– We are not responsible for delays in delivery. We cannot be responsible for any delay in the delivery process. Only the carrier is responsible for the transpiration and the delivery time (in working days). No order refund or shipping fees refund will be made in case of missed deadline from the carrier.
– The responsibility of SEBELTECH MUSHER cannot in any case questioned for destruction, damage, loss, theft, delay or non-delivery that occurred during the transpiration. In case of destruction, damage, loss, theft, delay or non-delivery that occurred during the transpiration, no claims can be made to the carrier and no refund will be made.
– All the orders paid, shipped (then returned by the carrier) and not claimed by the customer are considered, after 6 months (order date), as lost to the customer and as profit for the company. The order will be cancelled and not refunded.
– All orders declined during the delivery and returned without an after-sales service number by the carrer cannot be refunded of their shipping costs. Return shipping fees will be billed and deducted from the refund of the order.
– For international deliveries (outside Europe), customs fees and taxes can be applied according the the law in the country of delivery. The customer is in charge of paying these fees.
Article 8 – Return conditions:
– The customer has to inform SEBELTECH/MUSHER, by writing under 14 working days after the reception of the parcel, of its intention of returning the parcel(s) received, that have to be conform to their original state by indicating the reason of the return. After this timeframe, no return will be accepted. No return will be accepted without the written request of the customer and will be automatically declined. An after-sales file number will be attributed to the order in return. No order in return will be accepted without an after-sales file number.
– The item(s) have to be return in their cardboard packaging unopened (closing adhesive tape intact when received) in their original state (new content, not opened, not unsealed, not used, not tried or fitted).
– Return period: the parcel(s) must be received within 14 working days after the reception date of the parcel.
– Return fees are at your own expense. Original shipping fees will be refunded in the limit of the amount corresponding the cheapest shipping mode, only in the as part of the customer’s right of withdrawal.
– According to the customer’s request and after receiving the parcel(s) compliant with the return conditions, a refund will be made of the amount of the product(s). Original shipping fees will be refunded in the limit of the lowest shipping method’s price only as part of the customer’s right of withdrawal. We do not refund products that have their cardboard packaging opened. We do not refund products that have been opened, unsealed, tried, mounted, or broken during their use.
– Return fees are at your own expense. Original shipping fees will be refunded in the limit of the amount corresponding the cheapest shipping mode, only as part of the customer’s right of withdrawal.
Article 9 – Exchange modalities:
In case of an ordering mistake, you have to send back the item in accordance with the return conditions, along with payment for the new shipping fees. The item wanted in exchange is subject to availability. Return processing fees can be applied according to the model wanted.
Article 10 – Guarantee for manufacturing defect:
To benefit from our manufacturing guarantee in case of manufacturing defect observed during the opening of the box or the sealed box containing the product ordered. The customer has to show proof of the manufacturing defect (photos, videos, defect description). After reception of the parcel compliant with our return conditions and after verification of the manufacturing defect by our company, a standard exchange will be made, subject to product availability.
This guarantee will not be applicable in case of:
– Incorrect mounting
– Breaking of material during mounting and use
– Misuse not compliant with the use guide.
– Personal or material damages caused by the products.
– Poor maintenance of the product after use.
– Violating speed limits (more than 50 km/h)
– Use on more than 30 kms on dry roads or pavement.
Article 11 – Right of withdrawal:
According to the article L 121-21-8 of the commercial code, the customer has 14 working days from the delivery date to return the product(s) ordered according to the return conditions (article 8). In order for us to process your request correctly, please give your order number and your full details.